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The majority of issues dealt with by the a service technician does not require a physical change to a desktop, server or other infrastructure component, yet technicians are routinely dispatched to resolve customer issues in person. Sending support staff out to a customer site takes time and costs money, while the customer is concerned only with getting up and running again. Remote desktop support software allows IT departments to resolve incidents and apply non-physical changes more rapidly by assuming control of the device from a remote location. Time and money are saved, the service is rapidly restored and the customer is happy.

Annual Membership Remote Service Call $99.95	Quantity: ANNUAL PLAN IS THE BEST CHOICE FOR COMPUTER REPAIR, ONLINE CLASSES AND PREFERRED SERVICE ON CARRY IN. THIS PLAN ALSO INCLUDES DISCOUNTS ON ALL PRODUCTS AND IS THE LEAST EXPENSIVE FOR ALL COMPUTER RELATED REPAIR COST.. 3 Hours included in this package

News Letter and Site Access $49.95	Quantity: Monthly News Letter and Access to free software

One Time Remote Service Call. Includes 1 Hour $60.00	Quantity: ONE TIME IS A GOOD WAY TO TEST THE WATERS WITH REMOTE SERVICE. DIFFERENT FROM THE ANNUAL YOU WILL NOT RECEIVE PRODUCT DISCOUNTS. HOWEVER, YOU MAY SIGN UP AT ANYTIME FOR THE ANNUAL PLAN fee of 30.00 + 1 hour $30.00 will be charged for this plan